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iPhone: 905.550.NERD (6373)
Email: info@inerd.biz

Green Web Hosting
  • Accounts
  • How long do I have to pay after I've recieved service?
    iNerd does not offer terms. Payment is due at the end of service. We accept cash or Credit Card via PayPal. Top
  • I don't have a PayPal account. How do I pay with my Credit Card?
    A PayPal account is not needed to pay with your Credit Card. PayPal is the interface which handles the processing of the credit card. Top
  • Can I pay for my service with a Cheque?
    No. Unfortunately iNerd does not accept cheques. Payment must be either cash or Credit Card. Top
  • I'm a returning customer, do I get a discount on my service?
    iNerd values your business and gives you a 10% (before taxes) on all services, except on Variable Services. Top
  • Do I recieve a discount when requiring more than one Service?
    Yes, for any service (except variable services) we off a 20% discount (before taxes) when more than one service is required during the same visit.
    This discount is also combined when you are a returning customer for a total of a 30% savings (before taxes) Top
  • My Business is PST exempt, why do I still have to pay PST?
    As you are not able to re-sell our service, you can not claim the PST exemption. Top
  • iNerd has agreed to refund the cost of my service, how will I be paid?
    All refunds are paid EFT (Electronic Funds Transfer) or cheque via mail. Top
  • Service
  • I am getting Newsletters from iNerd. I don't want to recieve them.
    If you are getting a Newsletter via email from iNerd and did not sign up for Newsletters or you no longer wish to receive Newsletters. Click here to unsubscribe. Top
  • I need regularly scheduled Service. Can you help?
    Yes, iNerd is very happy to meet with you to discuss your needs.
    Once your requirements have been determined, we will provide you with a quote for our scheduled service.
    Scheduling can be weekly, monthly or bi-annual or any other schedule that meets your needs.
    Top
  • I need a Website designed for myself or business, Can iNerd design one?
    Yes, iNerd can help with your website design. However, we are not a web design company.
    We use template based software with plugin to achieve the look you want. As such there are some limitations.
    Talk to us and see if we can help you. Top
  • I need to back up my computer data, can iNerd help?
    Yes, we have partnered with Data Deposit Box. For a flat $2/GB per month you can securely and remotely backup your data before it's too late.
    Check out our Affiliates page for details. Top
  • Can iNerd purchase the required Software/Hardware for my service?
    Yes, iNerd will happily purchase any required software or hardware on your behalf before the visit.
    Top
  • Wireless
  • I just purchased a new wireless router, you mean it's not secure?
    NO. Unfortunately your wireless router does not come configured for security. It comes unsecured to allow people to connect easily. This means if you haven't change the "out-of-box" settings, anyone can get on your wireless network and see your files. Top
  • What security can my Wireless Router have?
    1. No Security - Anyone can connect and see your computer and shared files
    2. WEP (weak security) - A WEP password is better than no security. It will keep out your neighbours but a serious hacker can crack it in minutes.
    3. WPA (strong security) - A WPA password is better then WEP but can be broken by serious hackers. But very hard.
    4. WPA2 (unbreakable) - A WPA2 password is the strongest and unhackable to date. Preferred encryption but older hardware may not support it.
    Top
  • How can I get access to a wireless signal I've "forgotten" the password for?
    If you have physical access to the device it must be hard reset and have the wireless signal re-created with a new password.
    If you don't have physical access to the device, iNerd cannot help you. Top
  • Web Hosting
  • I'm having issues with my Web Hosting. Who do I contact?
    If you have purchased web hosting through iNerd from JustHost.com and you are having issues with your Web Hosting you should contact JustHost.
    JustHost Support Email:     support@justhost.com
    JustHost Support Tickets:     http://www.justhost.com/submit-ticket
    JustHost Suport Phone:     1-888-755-7585 Top
  • Data Deposit Box
  • I'm having issues with Data Despoit Box. Who do I contact?
    If you signed up with Data Deposit Box through iNerd and are having issues you should contact Data Deposit Box.
    Data Deposit Box Self Help
    Data Deposit Box FAQ Top
  • Support Tickets
  • What are Support Tickets?
    To better serve you, iNerd uses a Support Ticket System.
    Every support request is assigned a unique number which allows you to track the progress of the issue.
    Please see the About Us page to access the Support Ticket System Top
  • How long will it take to recieve an Answer to my Support Question?
    iNerd will do it's best to reply to you as soon as possible.
    You will receive an answer within 24 hours. Top
  • Misc
  • Does iNerd have a retail location that I can visit?
    No. iNerd does not have a retail location. We provide service onsite at your location, either home or business. Top
  • I've lost the Install Disc that my software came on. Can you help?
    This depends. If you've lost the media that is required to install your software you can sometimes use a different copy of the media to install the software.
    However, you will still need the serial number to install the software.
    If you cannot locate both the media and serial/install number then you should first try contacting the software provider. They may be able to provide you with one or both items. Top
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